DUBUQUE, Iowa -- Cartegraph, a provider of integrated government technology, has released an updated version of YourGOV Mobile, an innovative citizen request application that allows users to report non-emergency issues and service requests, such as potholes, vandalism and street light outages, directly from their mobile smartphones.
In addition to updated features and increased performance, the latest version of YourGOV Mobile is fully functional on any smartphone running Google's Android operating system, version 2.1 and higher. Prior to this update, YourGOV Mobile was only available to users of the Apple iPhone.
Other highlighted features include an Android-specific design, which introduces press and hold option for specifying issue locations, and voice search and voice detail entry.
The City of Golden, Colo., a longtime YourGOV user, has experienced great success with the application. "We can show the citizens that we're listening to them, we are hearing them," said Quint Pertzsch, GIS Coordinator, City of Golden. "And they are helping us out by being our eyes in the field. I think that's a win-win for everyone."
Pertzsch also described how the integration of YourGOV with the city's WORKdirector work management system benefits the community as a whole, especially in common cases such as potholes, and downed signs and trees. "If the citizen has a direct contact - whether they're calling us, logging into YourGOV or submitting via their iPhone - that issue is dealt with very, very quickly because it goes directly into our work order system," said Pertzsch.