Avera eCARE Expands Reach with New Telemedicine Hub

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Posted: Monday, June 12, 2017 8:28 pm

SIOUX FALLS, S.D. -- Avera eCARE, based in Sioux Falls, S.D., is the most robust telemedicine network in the world offering comprehensive health care services 24/7 via high-definition, interactive video and sophisticated computer monitoring equipment.

This expansion is part of Avera eCARE’s clinical service delivery model to partner with health systems in order to support more sites in a wider geographical footprint with advanced telemedicine services.

Initially, the San Antonio hub will service Avera eCARE’s ePharmacy contract with Emerus, the nation’s first and largest operator of micro-hospitals with locations in Texas, Oklahoma, Nevada, Idaho and Colorado. It’s set to open in August and will offer after-hours ePharmacy services to Emerus locations with 24/7 coverage starting by December of 2017. The San Antonio hub will also provide service to the growing number of hospitals that contract with Avera ePharmacy throughout the region.

"The expansion to a second location reflects our dedication to innovate in order to improve the access to and quality of health care for generations to come," said Deanna Larson, CEO of Avera eCARE. "Our future growth strategy includes adding more service lines and serving more locations from the San Antonio hub, so that we can reach more people and continue the mission of Avera."

According to Todd Falkenstein, ePharmacy Operations Officer, the idea for a second hub was driven by the demand for ePharmacy services which provide 24/7 access to licensed and hospital-trained pharmacists who ensure patient safety through medication review and consults.

"What sparked the addition was the growth of our ePharmacy service line in combination with planned growth for Avera eCARE as a whole," Falkenstein said.

Working at the hub, the San Antonio ePharmacy team will have the opportunity for instant, 24/7 collaboration with Avera eCARE’s expert staff, both in Sioux Falls and San Antonio, which includes board-certified physicians, advanced practice providers, experienced critical care nurses and pharmacist colleagues.


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